Terms of Purchase
Welcome to Wellayore, an online home décor store operated by HONGKONG TOP SUN INDUSTRIAL LIMITED. Our product assortment includes Wooden Decorative Accents, Candle Holder Accents, and Floral & Vase Accents designed to complement a variety of residential interiors.
These Terms of Purchase establish the conditions that apply whenever you place and complete an order through the Wellayore website. By submitting a purchase, you acknowledge and agree to these terms together with our applicable Privacy Policy, Terms of Service, Shipping Policy, and Return Policy. Please review the following provisions carefully before completing checkout.
1. Eligibility to Purchase
By placing an order through Wellayore, you represent that you are at least 18 years of age or otherwise have reached the legal age required to enter into a binding purchase contract in your jurisdiction.
You further confirm that you possess the legal authority to make the transaction, that purchasing the applicable merchandise is permitted in your location, and that any products obtained through our website will be used in accordance with applicable laws and regulations.
For customer service, security, training, dispute management, or quality-control purposes, communications with our support representatives may be documented or retained where permitted by applicable law.
2. Personal Information and Transaction Security
Personal information submitted in connection with an order, including contact, billing, delivery, and transaction-related information, is handled in accordance with our published Privacy Policy and the practices described therein.
By using the Wellayore storefront and providing information through checkout, customer support, telephone communication, or other available channels, you acknowledge that such information may be collected and processed for purposes reasonably connected with your order, account, customer service, fraud prevention, and store operations.
Our privacy practices may be revised periodically to reflect changes in our operations, legal obligations, technologies, or service providers. Updated versions will be published through our website as appropriate.
3. Order Review, Acceptance, and Cancellation
Submission of an order does not obligate Wellayore to accept or fulfill the transaction. We reserve the right to review, place on hold, cancel, or decline an order where reasonably necessary.
Reasons for such action may include unavailable inventory, suspected payment irregularities, incomplete customer information, suspected fraud, pricing or website errors, fulfillment restrictions, or other operational circumstances that prevent us from completing the transaction as submitted.
Where reasonably necessary for transaction security, we may request additional information or identity verification before an order is dispatched.
If Wellayore cancels an order after payment has already been collected, any applicable amount charged for the cancelled merchandise will be refunded to the original payment method, subject to normal payment-processing timelines.
We may also modify product pricing, availability, product specifications, promotional offers, or other commercial details at any time before an order has been accepted and processed.
4. Product Information and Visual Representation
Wellayore makes reasonable efforts to provide accurate product photographs, descriptions, measurements, materials, finishes, and other relevant information across its home décor collections.
Nevertheless, minor variations may occur between website representations and the physical merchandise received. Differences in monitor settings, lighting conditions, natural material characteristics, production processes, handcrafted details, wood grain, surface texture, floral arrangement, color tone, or measurement methods may result in slight discrepancies.
Where a product materially differs from the item described or ordered, any available remedy will be handled according to the applicable provisions of our Return Policy.
Customers are encouraged to review the complete product description, listed dimensions, materials, variation details, and other available information before completing checkout, including when accelerated or express checkout options are used.
5. Pricing Errors
Although we make reasonable efforts to maintain accurate product pricing, technical errors, display issues, configuration problems, or other inadvertent pricing discrepancies may occasionally occur.
Wellayore is not required to fulfill an order at a price that is clearly incorrect due to a technical or administrative error. If such an issue is identified before shipment, we may cancel the affected transaction, notify you using the contact information associated with the order, and refund any amount already collected for the cancelled item.
We reserve the right to correct inaccurate prices, product information, discounts, or other catalog details whenever an error is identified.
6. Inventory Availability and Fulfillment Estimates
Product availability displayed through our storefront reflects the information available to us at the time of publication or purchase but should not be interpreted as an unconditional guarantee that merchandise will remain available until fulfillment is completed.
Although we aim to process and ship orders efficiently, international delivery may require up to 30 days after payment has been successfully cleared, depending on the destination and surrounding logistical circumstances.
Delivery timing may be affected by carrier operations, customs procedures, severe weather, public emergencies, supply-chain interruptions, inventory transfers, or other circumstances outside our reasonable control.
An item displayed as “in stock” may therefore occasionally become unavailable before fulfillment is finalized. If this occurs, we may notify you, cancel the unavailable product from the order, and refund or adjust the applicable transaction amount accordingly.
7. International Orders and Local Requirements
Customers purchasing Wellayore products for delivery across international borders acknowledge that product requirements and consumer protections may differ between jurisdictions.
Depending on the destination:
- Regional Warranty Conditions: Certain manufacturer, retailer, or statutory warranty arrangements available in one jurisdiction may not apply in another.
- Localized Support: Particular customer service programs, replacement arrangements, or other local support options may not be available in every destination.
- Language: Product instructions, care information, packaging disclosures, or safety-related information may be supplied primarily in English.
- Local Standards: Product labeling, packaging, measurements, or other characteristics may differ from requirements or conventions ordinarily used in the customer's local market.
Customers are responsible for determining whether a product may lawfully be imported, possessed, installed, displayed, or used within their jurisdiction before placing an international order.
8. Customs Duties, VAT, and Import Charges
Unless expressly stated otherwise during checkout, the amount paid to Wellayore may not include every customs duty, import tariff, brokerage charge, Value-Added Tax (VAT), clearance fee, or other government assessment that could become payable when a shipment enters the destination jurisdiction.
Any such charges imposed by customs authorities, local governments, postal operators, or other applicable entities are the responsibility of the customer or recipient, unless applicable law or the checkout terms expressly provide otherwise.
Payment of taxes or other charges collected during checkout does not necessarily prevent additional import-related assessments from being imposed by the destination jurisdiction.
9. Governing Law
To the extent permitted by applicable law, these Terms of Purchase and transactions conducted through the Wellayore storefront will be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without limiting any mandatory consumer rights that may apply under the laws of a customer's jurisdiction.
10. Company and Contact Information
The Wellayore storefront is operated by the following business entity:
- Operating Brand: Wellayore
- Company Name: HONGKONG TOP SUN INDUSTRIAL LIMITED
- Registered Address: Unit 2, LG1, Mirror Tower, 61 Mody Road, Tsim Sha Tsui, Hong Kong
- Email: support@wellayore.com
- Phone: +1 (435) 361-0647
For questions regarding these Terms of Purchase, product availability, an existing order, payment status, or other transaction-related matters, please contact our customer support team using the information above.