Shipping Policy
Thank you for shopping with Wellayore. We understand the importance of receiving your home décor purchases safely and within a reasonable timeframe. This Shipping Policy explains our order preparation procedures, estimated delivery periods, tracking practices, address modification requirements, and other conditions relating to the fulfillment of products from our Wooden Decorative Accents, Candle Holder Accents, and Floral & Vase Accents collections.
1. Order Preparation and Processing
After payment for an order has been successfully authorized, our fulfillment team begins preparing the merchandise for shipment. This process may include product verification, quality inspection, protective packaging, labeling, and sorting before the parcel is transferred to the applicable shipping carrier.
Our standard order processing period is approximately three (3) business days. Orders submitted during weekends or applicable public holidays will generally begin processing on the next available business day.
2. Shipping Time and Delivery Fee
Once an order has been dispatched, standard international delivery generally requires approximately 10 to 20 business days, depending on the destination, carrier network, customs procedures, and local delivery conditions.
Wellayore applies a standard international flat-rate shipping charge of $5.99 USD for destinations that we currently service.
Please note that the estimated delivery period begins after the order has completed processing and has been transferred to the shipping carrier.
3. Circumstances That May Affect Delivery
We make reasonable efforts to facilitate timely shipment, but certain events are outside the direct control of Wellayore and may cause delivery to take longer than expected.
Potential causes of delay may include customs inspections, import clearance procedures, local postal congestion, transportation interruptions, carrier backlogs, adverse weather conditions, regional holidays, or other unexpected logistical events.
Such circumstances may temporarily extend the estimated transit period and should not automatically be interpreted as evidence that a shipment has been lost.
4. Shipment Tracking
Orders dispatched by Wellayore are generally provided with shipment tracking information. Once your parcel has left the applicable fulfillment facility, a shipping confirmation email containing the available tracking number will be sent to the email address associated with your order.
Customers may monitor shipment progress through the following international tracking service:
Tracking Website: www.17track.net
Tracking information may not appear immediately after a parcel is dispatched. Depending on the carrier, logistics records may require several days to synchronize before the first tracking update becomes visible online.
5. Orders Shipped in Multiple Packages
An order containing several home décor products may occasionally be divided into more than one shipment. This can occur when products are stored at different fulfillment facilities or when separate dispatch allows items to begin transit sooner.
If your order is divided into multiple parcels, you may receive a separate shipping confirmation and tracking number for each package. Individual parcels from the same order may therefore arrive on different dates.
6. Address or Order Modification Requests
Requests to modify an existing order must be submitted as soon as possible because fulfillment preparation may begin shortly after checkout.
If you discover an error in the delivery address, telephone number, product variation, dimensions, or other relevant order details, please contact our support team immediately and preferably within 12 hours after placing your order.
Please email support@wellayore.com and include:
- Your Order Number: Provide the order identifier shown in your Wellayore confirmation email together with the email address used during checkout.
- Requested Modification: Clearly explain the information or order detail that needs to be corrected or updated.
Although we will make reasonable efforts to assist with timely requests, Wellayore cannot guarantee that changes can be completed after an order has entered packing, fulfillment, or shipment preparation.
7. Unclaimed Packages and Delivery Issues
If a carrier cannot complete delivery because the recipient is unavailable, the local postal or courier service may leave a delivery notice, attempt redelivery, or transfer the package to a designated collection location.
Customers are responsible for following applicable carrier instructions and arranging collection within the timeframe specified by the local delivery provider.
Wellayore is not responsible for packages that are abandoned, returned, or otherwise become undeliverable because the customer failed to collect the parcel, provided an incomplete or inaccurate delivery address, or did not respond to reasonable carrier collection requirements.
8. Delayed Tracking and Shipment Inquiries
Before contacting our support team about a delayed shipment, please review the available tracking history for the parcel.
- Recent Tracking Activity: If the tracking record has received an update within the previous 7 days, the package is generally still moving through the carrier's transportation network.
- No Tracking Movement: If there has been no tracking activity for more than seven (7) consecutive days, please contact our support team so that we can review the shipment status.
When requesting assistance with a delayed shipment, please provide your Wellayore order number, tracking number if available, and the contact information associated with the purchase.
9. Lost Packages and Delivery Confirmation
If a package appears to be missing while in transit, Wellayore may initiate an investigation using the available carrier and tracking information.
- Confirmed Lost in Transit: If the applicable logistics review confirms that the parcel has been permanently lost before delivery, Wellayore will arrange a complete replacement shipment at no additional charge.
- Package Marked as Delivered: Once carrier tracking confirms successful delivery to the address supplied at checkout, Wellayore does not provide a replacement or refund solely because the recipient later reports that the package cannot be located.
For packages marked as delivered but not found, customers are encouraged to check the immediate delivery area, ask household members or neighbors, contact building management where applicable, and communicate directly with the local postal service or delivery carrier.
10. Shipping Destinations and Fulfillment Locations
International Delivery: Wellayore provides shipping to supported destinations internationally. If an order cannot legally or operationally be shipped to a particular destination because of regional restrictions or applicable regulations, our support team will contact the customer and arrange a full refund for the affected order.
Fulfillment Origins: Our logistics network may coordinate shipments through fulfillment facilities located in regions including the United States, Canada, Australia, and the European Union. Certain products may also be shipped directly by approved international manufacturing or fulfillment partners in order to support inventory availability, operational efficiency, and consistent product sourcing.
As a result, the shipment origin shown on a parcel may differ from Wellayore's registered corporate address and may vary between products or orders.
11. Customs Duties, Taxes, and Shipping Estimates
By placing an order through the Wellayore storefront, customers acknowledge the following shipping conditions:
- Estimated Delivery Periods: All processing and transit periods stated in this Shipping Policy are estimates rather than guaranteed delivery deadlines.
- Customs and Import Charges: Unless otherwise stated at checkout, customers are responsible for customs duties, import taxes, clearance fees, tariffs, or other governmental charges assessed by the destination country or local authority.
- Accurate Delivery Information: Customers are responsible for providing a complete, valid, and accurate shipping address and contact information during checkout.
Wellayore is not responsible for additional delays or delivery failures caused by inaccurate customer-provided information, customs processing, import restrictions, or other circumstances outside our reasonable operational control.
12. Customer Support
For questions regarding delivery estimates, tracking information, shipment delays, address correction requests, or other fulfillment matters, please contact Wellayore using the information below:
- Operating Brand: Wellayore
- Company Name: HONGKONG TOP SUN INDUSTRIAL LIMITED
- Registered Address: Unit 2, LG1, Mirror Tower, 61 Mody Road, Tsim Sha Tsui, Hong Kong
- Email: support@wellayore.com
- Phone: +1 (435) 361-0647