Privacy Notice

Wellayore is operated by HONGKONG TOP SUN INDUSTRIAL LIMITED. We recognize the importance of protecting the personal information entrusted to us and are committed to handling customer data responsibly. This Privacy Notice explains the categories of information we may collect, how such information may be used, the safeguards applied to it, and the choices available to you when you visit our website or purchase items from our home décor collections, including Wooden Decorative Accents, Candle Holder Accents, and Floral & Vase Accents.

1. Personal Information We May Collect

Depending on how you interact with Wellayore, we may obtain several types of information necessary to operate our online store and provide our services.

Information You Provide: When you place an order, create an account, contact our support team, or otherwise submit information through our website, we may collect details such as your name, billing or delivery address, email address, and telephone number.

Payment-Related Information: Payment transactions are handled through authorized third-party payment service providers using secure processing technologies. Wellayore does not intentionally store complete payment-card numbers or card security codes on its own internal systems.

Technical and Usage Information: When you browse our storefront, certain information may be collected automatically through standard website technologies. This may include your Internet Protocol (IP) address, browser type, device or operating-system information, referring pages, pages viewed, and general interactions with our website.

2. How We Use Collected Information

Personal information collected through Wellayore may be used for legitimate commercial and operational purposes, including the following:

  • Order Processing and Fulfillment: To confirm purchases, process payments, prepare and dispatch merchandise, arrange delivery, and provide order or shipment updates.
  • Store Operation and Improvement: To understand website usage, evaluate customer interactions, maintain site functionality, and improve our product presentation, navigation, and customer experience.
  • Customer Communications: To respond to inquiries, provide transactional notices, deliver receipts, and send service-related messages concerning your purchases.
  • Marketing Communications: Where required consent has been obtained, we may send promotional messages concerning Wellayore products, new collections, special offers, or related store updates.
  • Security and Fraud Management: To identify suspicious activity, reduce fraudulent transactions, protect customer accounts, and maintain the security and integrity of our online services.

3. Data Security Measures

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Secure Data Transmission: Sensitive information transmitted through our storefront is protected through industry-standard encrypted connections, including SSL/TLS technologies where applicable.

Restricted Internal Access: Access to customer information is limited to personnel or service providers who require that information for authorized business purposes and who are expected to handle it confidentially.

Payment Security: Payment information is processed through third-party payment providers that are expected to maintain applicable payment-card security standards, including PCI-DSS requirements where relevant.

4. Service Providers, Advertising, and Analytics

Wellayore does not exchange personal information for money as part of its ordinary business model. We may, however, disclose limited information to service providers and technology partners when reasonably necessary to operate our website, analyze performance, process transactions, deliver advertising, or support other legitimate business activities.

Certain advertising or analytics activities may qualify as the “sale” or “sharing” of personal information under particular privacy laws even when no money is received in exchange. Where applicable, eligible consumers may exercise the opt-out rights described later in this Notice.

Depending on the technologies currently enabled on our storefront, third-party services may include:

  • AppLovin: May be used for advertising delivery, campaign measurement, attribution, and related marketing activities. Additional information regarding AppLovin's privacy practices is available at https://legal.applovin.com/privacy/.
  • Meta Platforms: May be used for social-media integrations, advertising measurement, audience analysis, and related promotional functions. Meta's privacy information is available at https://www.facebook.com/privacy/policy.
  • Google Services: May be used for website analytics, advertising measurement, search-related services, and other website functionality. Google's privacy policy is available at https://policies.google.com/privacy.

5. Cookies and Similar Technologies

Wellayore may use first-party cookies as well as cookies, pixels, tags, or similar technologies supplied by third-party service providers. These technologies can support functions such as:

  • Maintaining shopping-cart information and other session preferences.
  • Understanding general visitor activity and website-performance trends.
  • Remembering certain selections or settings during subsequent visits.
  • Measuring advertising effectiveness and, where permitted, supporting personalized or interest-based advertising through platforms such as AppLovin or other marketing providers.

Most browsers allow you to reject, restrict, or remove cookies through their privacy or browser settings. Please be aware that disabling certain cookies may reduce the functionality of portions of our website or prevent particular features from operating as intended.

6. Children's Privacy

Wellayore is intended for a general adult shopping audience and is not directed toward children under the age of 13. We do not knowingly seek to collect personal information from children under 13. If we become aware that such information has been submitted to us without appropriate authorization, we will take reasonable steps to delete it from our records.

7. California Online Privacy Protection Act

Where the California Online Privacy Protection Act (CalOPPA) applies to our activities, Wellayore provides information regarding its online privacy practices and makes this Privacy Notice accessible through its website.

  • Visitors may browse publicly available portions of the Wellayore storefront without creating a customer account or submitting checkout information.
  • A link to this Privacy Notice may be made available through the footer or another readily accessible area of our website.
  • Our Privacy Notice describes the categories of personal information we collect and the types of third parties that may receive or collect information through our website.
  • Where our website technology is configured to recognize browser-based Do Not Track signals or comparable preference mechanisms, we will process those signals in accordance with our implemented privacy controls and applicable law.

8. Privacy Rights for Individuals in the EEA

If you are located in the European Economic Area and the General Data Protection Regulation (GDPR) applies to the processing of your personal information, you may have rights concerning that information, subject to applicable legal conditions and exceptions.

These rights may include requesting access to personal information we hold about you, asking us to correct inaccurate information, requesting deletion in qualifying circumstances, restricting certain processing, objecting to particular uses, or requesting data portability where applicable.

To submit a privacy-related request, please contact us at support@wellayore.com. We may request reasonable information to verify your identity before completing certain requests.

9. California Consumer Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where those laws apply to Wellayore.

  • Right to Know: You may be entitled to request information concerning the categories or specific pieces of personal information collected about you, along with information regarding how that data is used or disclosed.
  • Right to Delete: Subject to statutory exceptions, you may request deletion of qualifying personal information collected from you.
  • Right to Correct: You may request correction of inaccurate personal information maintained about you where applicable.
  • Right to Opt Out of Sale or Sharing: Wellayore does not ordinarily sell customer information in exchange for money. However, certain transfers of information to advertising or marketing technology providers may constitute a “sale” or “sharing” under California law. Eligible California consumers may therefore request that such qualifying activity cease.
  • Right to Non-Discrimination: We will not unlawfully discriminate against you because you exercise a privacy right available under applicable California law.

Where required by applicable law and supported by our website systems, we will also recognize valid browser-based privacy preference signals, such as Global Privacy Control, as an opt-out request for applicable sale or sharing activities.

10. Data Security Incident Response

If Wellayore becomes aware of a security incident involving personal information, we will investigate the matter and take commercially reasonable measures designed to contain and address the incident.

Where notification is required by applicable law, affected individuals will be informed within the legally required timeframe and through an appropriate communication method. Depending on the circumstances, we may also publish a notice on our storefront or provide additional information explaining the nature of the incident and recommended protective steps.

11. Commercial Email and CAN-SPAM

Wellayore seeks to maintain transparent and responsible email practices. Commercial electronic messages sent by or on behalf of our store are intended to comply with applicable marketing-email requirements, including the CAN-SPAM Act where relevant.

  • Marketing messages will use sender information and subject lines that are not intentionally deceptive or misleading.
  • Promotional emails will provide a clear method for recipients to unsubscribe from future commercial messages.
  • Valid marketing opt-out requests will be processed within the period required by applicable law.
  • An email address that has been submitted for marketing opt-out purposes will not be transferred for the purpose of continuing unwanted promotional email, except where disclosure to a service provider is necessary to implement or administer the opt-out request.

12. Changes to This Privacy Notice

We may revise this Privacy Notice from time to time to reflect changes in our business operations, website technologies, service providers, legal obligations, or privacy practices. When material updates are made, the revised version will be posted on this page together with an updated revision date.

13. Contact Wellayore

Questions about this Privacy Notice, requests relating to your personal information, or other privacy inquiries may be directed to Wellayore using the contact information below:

  • Operating Brand: Wellayore
  • Company Name: HONGKONG TOP SUN INDUSTRIAL LIMITED
  • Registered Address: Unit 2, LG1, Mirror Tower, 61 Mody Road, Tsim Sha Tsui, Hong Kong
  • Email: support@wellayore.com
  • Phone: +1 (435) 361-0647